Privacy Policy

FletcherManuals.Com Comprivacy policy
Your privacy matters to us. We know you’re placing a lot of trust in us – and we take that incredibly seriously. Below is our Privacy Policy (“Privacy Policy, or “Policy”) in full. If you have any questions about it, please  email us at customerservice@FletcherManuals.Com. We’d be happy to help.

FletcherManuals.Com, LLC and its affiliated companies (collectively, "Company" or "We") respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit the website FletcherManuals.Com (our "Website") using the login information provided by your Employer (the “Employer”) and/or make use of our software platform available at or through the Website, and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

On this Website, in connection with our use of our software platform and/or in connection with the completion of any surveys or questionnaires.
In e-mail, text and other electronic messages between you and this Website; or
Offline or through any other means, including on any other website operated by Company, or by any third party acting on Company’s behalf (including our affiliates and subsidiaries).
Our Privacy Policy does not apply to:

Any other third party, including through any application or content (including advertising) that may link to, or be accessible from or on, the Website. In these cases, the privacy policy of each respective third party will apply to its actions.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or any of our services. By accessing or using this Website, our software or any of our services, you agree to this Privacy Policy. This Policy may change from time to time. Your continued use of this Website, our software, or any of our services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information on the Website or through our software. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customerservice@FletcherManuals.Com

Your rights with respect to your information
At FletcherOnlineServices.Com, we apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. FletcherManuals.Com recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:

The right to be informed
Right to be informed of when your data is being collected, how it is being used, and the identity of the data Controller.

The right to object
We strive to only collect data that is important for us to serve you well or to improve the product. Nonetheless, you have the right to object to the use of your personal data and make a case that our organization lacks compelling and legitimate grounds for processing your data to perform our business function.

The right of access
You have the right to ask if we are processing your data, how we are processing your data, where we are processing your data, and the reasons for the processing. To request your personal data map to see the categories of recipients who may see your data, you can click on this link.

The right to rectification
You can correct or complete any your personal information we have by visiting your respective profile page on FletcherOnlineServices.Comor thewatercooler.com. If you have questions on how to do that please contact us.

The right to be Forgotten (also known as Data Erasure)
The right to be forgotten entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data.

To request we delete all data about you (the data subject) please click on this link. If you are a user under a customer's organization, we reserve the right to inform the customer before we proceed with the erasure. If you are the owner of the organization and you want to keep the organization's account active, we need to appoint a new organization owner before we proceed with the erasure.

After we initiate the erasure process this operation cannot be undone and deleting all your data can take up to 30 days due to our backups policy. In the event we can not delete your data due to legal or similar restrictions, we will tell you and explain the reason(s).

The right to restrict processing
We share some personal data with certain vendors for analytics purpose to help us improve the product or solve bugs but we do not sell your personal or other data in any circumstances.

You have the right to request that we to stop processing your personal data if you believe it is not accurate, or if processing is not compliant, or that retention is no longer needed. To file a request to restrict the data we process please click on this link.

The right to data portability
You have the right to receive the personal data concerning you. Upon request, we can generate a series of CSV files with all your data, so you can transmit that data to another controller

To request we export all the data we have associated to your account, click on this link. This process can take up to 30 days and our support team will keep you informed of the progress via email.

Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, job title or any other identifier by which you may be contacted online or offline ("personal information");
that is about you but individually does not identify you, such as hobbies or interests; and/or
about your internet connection, the equipment you use to access our Website and usage details.
We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
From third parties, for example, your Employer, and/or our business partners.
Geolocation data:

We log all access to all accounts by full IP address so that we can always verify no unauthorized access has happened. We keep this login data for as long as your product account is active.

We also log full IP addresses used to sign up a product account. We keep this record forever because they are used to mitigate spammy signups.

Web analytics data — described further in the Website Interactions section — are also tied temporarily to IP addresses to assist with troubleshooting cases.

Information You Provide to Us
The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website, including information provided at the time of registering to use our Website;
Information you post, submit, publish, display or transmit to other users or other persons, including information you submit in connection with using our software platform or any of our services (collectively, “User Contributions”); and Records and copies of your correspondence (including e-mail addresses), if you contact us.
Depending on where and how you post your User Contributions, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. For more information regarding how security measures apply to your User Contributions, you may send us an e-mail at support@FletcherManuals.Com

Information We Collect through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically is statistical data and may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:

Cookies (or browser cookies).
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons.
Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you and/or your Employer.
To provide you and/or your Employer with information, products or services that you and/or your Employer request(s) from us.
To fulfill any other purpose for which you and/or your Employer provide(s) it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and/or your Employer and us.
To notify you and/or your Employer about changes to our Website or any products or services we offer or provide though it.
In any other way we may describe when you provide the information.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

To your Employer
To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of FletcherManuals.Com's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by FletcherManuals.Com about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request;
To enforce or apply our terms of use; or
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Organization or others.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

Accessing and Correcting Your Information
You must send us an e-mail at customerservice@FletcherManuals.Com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. You may also request restriction of how we process your data and you can object to processing your data for statistical purposes. We will respond to your requests promptly.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

The Company does not respond to Do Not Track signals and/or other mechanisms that provide consumer choice about tracking.

Data Security
We have implemented appropriate technical and organizational designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

European Union General Data Protection Regulation (GDPR)
For customers residents of EU, please see our GDPR & DPA page.

California Consumer Privacy Act (CCPA)
In the CCPA, there is an important distinction between what are referred to as “service providers”, “businesses”, and “third parties”. 

Under the CCPA, Know YourTeam is a “service provider.” That means when we process data you provide, we do so solely for the purpose you signed up for. Our business model is simple: we charge a subscription fee to our customers. We do not sell personal information or use your data for any other commercial purposes unless with your explicit permission.

Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at customerservice@FletcherManuals.Com