Order Questions
Please Note: Do to the corona-virus, shipping times are slower due to the high demand for online shopping. Also many household items may be temporarily out of stock due to increased demand as the corona-virus spreads across the U.S.. With this in mind, our customer service department has been authorized to issue full refunds, if shipping has been delayed for a prolong period of time.With this in mind, our shipping department cannot provide an exact shipment time so please be patient.
Most orders take 1-4 business days (Monday-Friday) for our shipping department to process and package in addition to the delivery estimate time. Do take note: Do to the corona-virus, shipping times are now much slower so tracking info may be delayed for a longer period of time depending on the available carrier.
You will receive your order within the shipping window of the shipping option Used at checkout unless the mail carrier is further delayed by (covid-19). Our shipping center processes orders normally Monday-Friday however this process has also slowed a bit due to employee safety and virus concerns.Please Note: Please do not order if you are not willing to wait a little longer than usual as this is presently the new norm due to (covid-19) .
Standard Shipping: 4-10 business days*
Expedited Shipping: 2-3 business days*
Free Shipping: 5-15 business days*
Non-Business Days are Saturday, Sunday and the following and the following holidays/dates:
- Independence Day
- Labor Day
- Thanksgiving
- Christmas (12/25 and 12/26)
- New Years Day (January 1)
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Should our warehouse report that your item is out of stock, you will be contacted via e-mail with the option to wait for the back-ordered product to arrive to our warehouse for shipment or you will simply be issued a refund minus the very small Paypal transaction Fee.
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You will receive a tracking number once our warehouse team has shipped out your order. This is usually within two to four business days under normal circumstances.
For example, if you place an order on Friday or during the weekend, our warehouse team will have your order shipped by Tuesday or Wednesday (non holidays). As soon as they ship it out, you will receive an email with your tracking information. Please Note: This process has slowed a bit related to concerns of (covid-19) and employee safety. Should you feel that tracking info is taking to long, simply contact us and we will refund you within 48 hours. It should be noted that a very small PayPal transaction fee will be automatically deducted from the refunded amount.
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